We inspect and carefully pack each snowdome before it is shipped to you.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL; Keep the packaging until you check and are satisfied with the items you've received. If the order is incorrect, damaged or defective, call us immediately at 818-752-2542 and we will arrange to send you the correct or replacement item. Due to the fragile nature of snowdomes, Global Shakeup is not responsible for items damaged or broken after receipt by the customer.

Both the US Postal Service and Fedex require a complete correct shipping address to deliver your order. If your package is returned to us because they were unable to deliver to the address provided, you will be charged for original and re-shipping costs. If we are unable to re-ship, shipping charges will be deducted from your refund.

Please note that snow globe kits, discounted items, special orders, purchases for film/photo shoots/props/set design, and custom orders are final sale, no refunds or exchanges apply.

All other Items may be returned for refund or exchange, excluding shipping & handling charges (both original and return) by following these instructions: Contact us by phone or email within 5 business days of receipt of your order to arrange for an exchange or return. All returns must be in new and resalable condition, and if applicable, in original, undamaged packaging. We encourage you to insure the return package; We are not responsible for items lost or damaged in transit. All returns are inspected prior to issuing credit. Shipping costs will be at the customer's expense. All products properly returned under this policy are eligible for exchange or a refund by the original means of payment. Please keep in mind, credit card companies vary in the time they take to post credits. If you would like to return an item received as a gift, we will be happy to exchange it or give you credit toward a future purchase. Refunds can only be made to the original purchaser. All orders shipped outside of the United States are final sale, no refunds or exchanges apply. No warranty expressed or implied, of merchantability or fitness of the goods listed on this website for any purpose.